Last Updated:

Effective Date:

1. Introduction

TENDERHub (“TENDERHub”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of its users and maintaining a secure and reliable platform environment.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information provided through the TENDERHub platform. It also describes the rights available to users regarding their personal data.

TENDERHub processes personal data in accordance with the applicable legislation of the Republic of Moldova, including Law No. 133/2011 on the Protection of Personal Data, as well as other applicable data protection regulations.

By accessing or using TENDERHub, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information voluntarily provided by users during registration, account creation, and use of the platform.

The personal data we may collect includes:

• Full name
• Company name
• Email address
• Telephone number

System-generated logs are collected for purposes including:

• Platform administration;
• Security monitoring;
• Troubleshooting technical issues;
• Service optimization and performance improvements.

3. How We Use Your Information

We use the collected information for legitimate business and operational purposes, including:

• Providing access to the TENDERHub platform and services;
• Creating and managing user accounts and profiles;
• Improving platform functionality, usability, and security;
• Responding to user inquiries and support requests;
• Sending service-related communications and important updates;
• Conducting surveys, analytics, and performance assessments;
• Ensuring compliance with applicable legal obligations.

Registration on TENDERHub results in the creation of a user profile within our internal database using the information submitted by the user.

4. Public Information and User Responsibility

Certain information posted in publicly accessible areas of the platform or included in searchable databases may be visible to other authorized users or companies using the service.

While TENDERHub implements reasonable technical and organizational security measures to protect user information, we cannot control how third parties or authorized users may further store, process, or share information obtained through the platform.

Users are therefore advised not to upload or publish confidential, sensitive, or legally protected information unless strictly necessary.

5. Legal Basis and Data Protection Principles

TENDERHub processes personal data according to the following principles:

• Personal data is processed lawfully, fairly, and transparently;
• Data is collected only for specified, explicit, and legitimate purposes;
• Only the minimum necessary data is collected;
• Data is kept accurate and up to date;
• Personal data is retained only as long as necessary;
• Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, misuse, or disclosure.

Where required by law, personal data is collected and processed based on the user’s consent.

6. Data Retention

Personal data will be retained for as long as the user account remains active or as necessary to provide our services and comply with legal obligations.

Users may request deletion of their account and personal data at any time. Upon receiving a valid deletion request, TENDERHub will process the request and delete applicable personal data within 30 days, unless retention is required by law.

7. Your Rights

Under the applicable data protection legislation, users have the right to:

• Access their personal data;
• Request correction or updating of inaccurate data;
• Request deletion of personal data;
• Withdraw consent where processing is based on consent;
• Object to certain processing activities;
• Request information regarding how their data is processed.

Users may review and update their information directly through their account profile settings.

To request deletion of an account or exercise any privacy-related rights, users may contact us at: support@tenderhub.md

8. Third-Party Websites

The TENDERHub platform may contain links to third-party websites or external services that are not controlled or operated by TENDERHub.

We are not responsible for the privacy practices, policies, or content of such third-party websites. Users are encouraged to review the privacy policies of any external websites they access.

9. Security Measures

TENDERHub takes reasonable administrative, technical, and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we strive to protect personal information, we cannot guarantee absolute security.

10. Changes to This Privacy Policy

TENDERHub reserves the right to amend or update this Privacy Policy at any time in order to reflect changes in legal requirements, operational practices, or platform functionality.

Any updates or revisions will be published on this page together with the updated effective date.

We encourage users to periodically review this Privacy Policy to stay informed about how their information is protected.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact us through:

• Email: support@tenderhub.md
• Contact form available on our website
• Telephone contact details published on the TENDERHub website